Ordering through the Site
Peak Nutrients is available to take your order 5 days a week, Monday thru Friday 9-5 PST. Peak Nutrients is committed to getting your order out in a timely fashion. We like to ship same day if order is placed by 12 pm PST. If order is placed after 12 pm PST it will go out the next day. However, we do not guarantee same day shipping, please take this into consideration when placing your order.

How To Order
By Phone: Toll Free @ (866) 338-3883. We are pleased to assist you M-F 9-5 PST. By Fax: (503) 297-4788. By website: www.peaknutrients.com. By email: info@peaknutrients.com

Order Confirmation
We will send email to acknowledge your orders with us. Under no circumstances would we ever expose any of your financial information (e.g. credit card number) in email.

Payment Terms
For retail account orders we accept Visa, MasterCard and COD (8.00 charge) . If you are interested in setting up a wholesale account with us, please contact us toll free @ 866-338-3883 for Payment Terms.

Return Policy
Peak Nutrients is proud to offer a money back guarantee. For a product you wish to return, please call or email us and we will issue a return authorization; all returns must be pre-approved. Please notify us within 30 days of ordering. Peak Nutrients will reimburse the cost of the product less shipping costs.

Shipping Policy
We ship by Fed EX Ground or USPS priority mail within the continental US. Retail shipping and handling charge is $6.00. All orders over $49 are eligible for FREE SHIPPING. For wholesale shipping prices please contact our office. Alaska and Hawaii retail orders are shipped USPS priority mail and are subject to additional charges.

Shipping to Canada
Shipping prices to Canada depend on the weight of the package and the postcode. We ship USPS. Peak Nutrients will only charge for what it costs to send the package from Portland, OR to said destination, plus a $5.00 handling fee to cover the cost of insuring the package. The customer is responsible for all duty fees/taxes. At this point in time, we cannot guarantee delivery of the package due to Canadian customs. If the package is confiscated, the customer is still responsible for payment of product. To our knowledge, this infrequently happens. If the package is returned to Peak Nutrients, we will reimburse the customer for the product minus the cost of shipping/handling and return fees. Please call our toll free number (866) 338-3883 or email us at info@peaknutrients.com to place your order.

International Shipping
Shipping prices depend upon the weight of the package and the postcode. We will be shipping USPS. Peak Nutrients will only charge what it costs us to send the package from here to said destination, plus a $20.00 handling fee to cover insurance. The customer is responsible for all duty fees/taxes. Peak Nutrients is not liable if the package is confiscated. If the package is returned to Peak Nutrients, we will reimburse the customer for the product minus the cost of shipping/handling and return fees. Please email us at info@peaknutrients.com to place your order.

Payment
Your credit card will be charged the actual cost that is determined after preparing your order and adding shipping. Peak Nutrients will not process orders that use an incorrect, expired, or over the limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, Peak Nutrients reserves the right to collect funds for any uncollected transactions owed to it. You shall be responsible and liable for any costs, including attorneys’ costs and collection costs, that Peak Nutrients may incur in its efforts to collect any unpaid balances from you. Your right to use Peak Nutrients online shopping is subject to limits established by Peak Nutrients and/or by your credit card issuer.

We Use The Toughest Encryption We Can
Our computers are set up to automatically use the highest level of encryption that your web browser (such as Internet Explorer or Netscape) can legally handle.

You Have a Right to Complain
If you believe we have violated your trust for any reason, at any time, in any manner we will respond immediately. We are committed to your personal satisfaction with each and every purchase you make from peaknutrients.com