Optional Phone Ordering
If you are skeptical about placing your order online,
you may place your order by phone at 1-866-338-3883 or
via fax at 1-503-297-4788
Ordering through the Site
Peak Nutrients is available to take your order 5 days a
week, Monday thru Friday 9-5 PST. Peak Nutrients is committed
to getting your order out in a timely fashion. We like
to ship same day if order is placed by 12 pm PST. If
order is placed after 12 pm PST it will go out the next
day. However, we do not guarantee same day shipping,
please take this into consideration when placing your
order.
How To Order
By Phone: Toll Free @ (866) 338-3883. We are pleased to
assist you M-F 9-5 PST. By Fax: (503) 297-4788. By website: www.peaknutrients.com.
By email: info@peaknutrients.com
Order Confirmation
We will send email to acknowledge your orders with
us. Under no circumstances would we ever expose any of
your financial information (e.g. credit card number)
in email.
Payment Terms
For retail account orders we accept Visa,
MasterCard and COD (8.00 charge) . If you are interested
in setting up a wholesale account with
us, please contact us toll free @ 866-338-3883 for Payment
Terms.
Return Policy
Peak Nutrients is proud to offer a money back guarantee.
For a product you wish to return, please call or email
us and we will issue a return authorization; all returns
must be pre-approved. Please notify us within 30 days of
ordering. Peak Nutrients will reimburse the cost of the
product less shipping costs.
Shipping Policy
We ship by Fed EX Ground or USPS priority mail within the
continental US. Retail shipping and handling charge is
$6.00. All orders over $49 are eligible for FREE SHIPPING.
For wholesale shipping prices please contact our office.
Alaska and Hawaii retail orders are shipped USPS priority
mail and are subject to additional charges.
Shipping to Canada
Shipping prices to Canada depend on the weight of the package
and the postcode. We ship USPS. Peak Nutrients will only
charge for what it costs to send the package from Portland,
OR to said destination, plus a $5.00 handling fee to cover
the cost of insuring the package. The customer is responsible
for all duty fees/taxes. At this point in time, we cannot
guarantee delivery of the package due to Canadian customs.
If the package is confiscated, the customer is still responsible
for payment of product. To our knowledge, this infrequently
happens. If the package is returned to Peak Nutrients,
we will reimburse the customer for the product minus the
cost of shipping/handling and return fees. Please call
our toll free number (866) 338-3883 or email us at info@peaknutrients.com to
place your order.
International Shipping
Shipping prices depend upon the weight of the package and
the postcode. We will be shipping USPS. Peak Nutrients
will only charge what it costs us to send the package from
here to said destination, plus a $20.00 handling fee to
cover insurance. The customer is responsible for all duty
fees/taxes. Peak Nutrients is not liable if the package
is confiscated. If the package is returned to Peak Nutrients,
we will reimburse the customer for the product minus the
cost of shipping/handling and return fees. Please email
us at info@peaknutrients.com to
place your order.
Payment
Your credit card will be charged the actual cost that is
determined after preparing your order and adding shipping.
Peak Nutrients will not process orders that use an incorrect,
expired, or over the limit credit card. We will make our
best efforts to contact you if this occurs. However, in
the event such an order is processed, Peak Nutrients reserves
the right to collect funds for any uncollected transactions
owed to it. You shall be responsible and liable for any
costs, including attorneys’ costs and collection
costs, that Peak Nutrients may incur in its efforts to
collect any unpaid balances from you. Your right to use
Peak Nutrients online shopping is subject to limits established
by Peak Nutrients and/or by your credit card issuer.
We Use The Toughest Encryption We Can
Our computers are set up to automatically use the
highest level of encryption that your web browser (such
as Internet Explorer or Netscape) can legally handle.
You Have a Right to Complain
If you believe we have violated your trust for any reason,
at any time, in any manner we will respond immediately.
We are committed to your personal satisfaction with each
and every purchase you make from peaknutrients.com
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